FAQs
Ordering & custom designs
How do I order?
Choose an existing design and the available size options, or send a custom request to discuss a new design and price before purchase.
Are shoes included?
Our custom sneaker product listings are for one pair of customized shoes, unless the listing specifically states otherwise. Check the product details and contact us with questions.
How long will my order take?
Allow 1–3 weeks for production before shipping. Turnaround may vary with demand. Shipping transit time is additional. See our shipping policy.
Can you meet my event date?
Contact us before ordering with your event date. A date entered in a request is not a confirmed delivery promise.
Which size should I choose?
Read the sizing system on the product. M and W indicate men’s and women’s sizing where shown; C and Y indicate kids’ sizing. Conversions vary by brand and model. Contact us before ordering if you need help or a size choice is unclear.
Can I change colors or add details?
Discuss design changes and personalization before purchasing. Extra customization may affect the price and production time.
Can I return or cancel a custom order?
Custom orders are final sale. Once production begins, cancellations cannot be processed. Read our full final sale policy.
What if my item is incorrect or defective?
Email your order number and clear photos. Our team will review defects for adjustment. Incorrect items must be unworn. See the final sale policy for details.
How should I care for my sneakers?
Clean gently with mild soap and a soft, lightly damp cloth. Avoid soaking, machine washing, harsh chemicals, and scrubbing decorations. Read sneaker care instructions.
MQ Customs is based in Houston, Texas.